Our team of experts is here to answer your questions

Wupdoc is a global health tourism software platform that connects international patients directly with top verified clinics worldwide. You simply submit an anonymous treatment request with your medical preferences or photos, receive custom treatment free offers from qualified clinics, chat securely inside our platform, and confirm your booking by paying a reservation deposit.

Yes, Wupdoc is 100% free for patients. There are no registration fees, subscription costs, or hidden platform charges for submitting requests, receiving custom offers, and chatting with clinics.

Payment is handled in two simple steps:

• Reservation Deposit: When you accept an offer, you pay a small deposit through Wupdoc's secure payment gateway (Stripe) to confirm your appointment.
• Remaining Balance: You pay the remaining treatment balance directly to the clinic upon arrival at your destination using their accepted payment methods (cash, credit card, etc.).

No. Your deposit is NOT an extra fee—it counts directly as a down-payment toward your total treatment price. For example, if a clinic offers a treatment package for €2,000 and your reservation deposit on Wupdoc is €300, you will only pay the remaining €1,700 directly at the clinic.

To protect your personal privacy and comply with GDPR data protection laws, all pre-booking medical discussions, photo reviews, and price negotiations remain strictly anonymous inside Wupdoc In-App Chat. Your direct contact details are automatically released to the clinic only after your deposit payment is confirmed.

Most clinics on Wupdoc provide all-inclusive health tourism packages covering your treatment, hotel stay, VIP airport/clinic transfers, and multi-lingual translation services. Each clinic specifies exactly what is included in their custom offer proposal before you book.

Wupdoc does not process insurance claims directly. However, listed clinics are internationally accredited and can provide official medical invoices, diagnostic notes, and treatment receipts for you to submit to your private health insurance provider.

Date adjustments and cancellations are managed according to your chosen clinic's internal cancellation policy. You can communicate date change requests directly with your clinic coordinator through Wupdoc In-App Chat.

No. Wupdoc is an independent software technology intermediary. Medical evaluations, treatment recommendations, surgical procedures, and medical guarantees are provided exclusively by the licensed doctors and clinics listed on our platform.

Our support team is always ready to assist you. You can reach out by creating a Support Ticket in your patient dashboard or emailing us directly at support@wupdoc.com.

Click "Register as Clinic" on wupdoc.com, complete the onboarding form with your clinic details, medical specialties, doctor credentials, and official Health Tourism Authorization Certificate. Once our team verifies your documentation, your account will be activated. https://www.wupdoc.com/doctor-application

Wupdoc operates on a SaaS subscription model (Basic, Pro, Enterprise). A subscription plan grants your clinic access to the Wupdoc Clinic Panel, profile tools, anonymous patient offer requests, and proposal submission features. Subscriptions renew automatically on a recurring monthly or annual basis depending on your selected billing cycle.

International patients submit anonymous treatment requests detailing their medical needs, preferences, and photos. Clinics with active subscription plans can review these requests and send customized treatment proposals (including package coverage, hotel, transfers, and total pricing). Once a patient accepts your proposal, Wupdoc In-App Chat opens for secure pre-booking discussions.

Creating a profile on Wupdoc is completely free! To help you experience the platform, we offer a free trial exclusive to your first registration. During this period, you can submit proposals to patients at no cost and explore what the platform has to offer. Please note that this free trial is a one-time offer and subject to specific quota limits.

To protect patient privacy under GDPR and maintain platform integrity, all pre-booking discussions must remain strictly inside Wupdoc In-App Chat. Sharing or requesting direct contact details prior to deposit confirmation is strictly prohibited and monitored by automated filters. Patient contact details are released to your clinic automatically once the reservation deposit is paid.

When a patient submits an anonymous request matching your medical fields, Wupdoc automatically triggers real-time web notifications, email alerts, and Clinic Panel updates so your patient coordinators can review the medical history and submit a proposal immediately.

You can manage and update your clinic details anytime through your Clinic Panel (clinic.wupdoc.com). Simply log in and navigate to the "My Profile" section located in the top menu to update your clinic description, location, doctor profiles, photos, and package details.

Yes, but the number of categories and treatments you can showcase depends on your chosen Subscription Plan. If you wish to expand your scope beyond your plan limits, you can easily purchase additional category add-ons or extra services directly through your panel.

Yes, but the number of coordinators and sub-users you can add depends on your active Subscription Plan features. Higher-tier plans allow you to assign more coordinator accounts so your patient representatives can manage requests and chat simultaneously.

When a patient submits a review for your clinic, it enters a 24-hour moderation window during which you receive a notification. If a review contains defamatory language, profanity, or unverified malpractice claims, you can flag it within 24 hours for review and moderation by Wupdoc’s legal team before it is published.