I travelled from the UK expecting 5-star service, but got zero-star treatment.
I chose Endo Dental Clinic in Tirana after seeing Dr. Johny online and expected him to handle my treatment. But after just a 10-minute consultation, the price jumped by €1100—claiming I needed more work. I accepted and paid, trusting their word.
The next day, they tried to insert cheaper Korean implants instead of the Italian JD Evolution ones I was promised. I had to catch this myself and insist on what I paid for—totally unacceptable.
Things got worse with my root canals. They left me with a very inexperienced young dentist who clearly wasn’t ready to handle complex procedures. She struggled, became frustrated, and blamed me for moving my tongue after an hour and a half with my mouth open. She ended the session angrily and walked off, leaving me in pain and halfway through treatment.
When I asked to speak with the manager, he dismissed my concerns, defended her unprofessional behavior, and insulted me. Only after demanding it did Dr. Johny return and finish the job. I stopped the rest of the treatment and left, but they still charged me full price—no apology, no discount, no accountability.
I came from the UK for what was marketed as premium care, but the experience was chaotic, unprofessional, and stressful. Avoid this clinic if you expect honesty, skill, or basic respect.
