Dr Eden Fazel
Spain
I was in contact with Dr. Murat Üstün regarding an Endoscopic Sleeve Gastroplasty (ESG) procedure. My experience raised several concerns:
• I was initially told the procedure would take place at Memorial Hospital, but later informed it would be elsewhere.
• Different WhatsApp numbers contacted me with inconsistent prices ranging from €6,500 to €8,500.
• The team requested a €200 deposit via Wise and asked me to bring €6,500 in cash, which felt unsafe.
• I emailed Memorial Hospital for verification and received no response.
• Phone calls to the hospital were difficult due to language barriers despite their automated message suggesting multiple language options.
• Dr. Üstün’s email signature lists London, Turkey, and Cyprus, which gives the impression he practices in London; however, he is not on the UK GMC register and cannot legally perform procedures there.
Because of these factors, I decided not to proceed. I am sharing this to help other prospective patients.
Communication
10 September, 2025