MyClínica exists to protect one of the most precious human senses, and it does so with a clear mission: to provide healthcare dedicated to the prevention and management of eye disease, combining the best scientific evidence with the clinical experience of a highly qualified team. From its earliest days, the clinic was conceived as an organised, fully equipped unit, bringing together the physical, technical and human resources needed to deliver eye care according to the most modern quality standards in Portugal. Today it is recognised not only for the expertise of its professionals but also for the care, safety and warmth that patients experience at every stage of their visit. Whether someone arrives for a routine appointment or for a more complex procedure, they meet a team that treats them as an individual, explains each step with patience and remains by their side until they feel confident and well.
Certified Quality You Can Rely On
Quality is easy to claim and much harder to prove. MyClínica has chosen to prove it. The clinic holds certification from the national Health Authority under a demanding accreditation model, and it was among the first private ambulatory eye care units in Portugal to achieve this distinction. Certification involves rigorous evaluation of clinical processes, patient safety, organisation, documentation and continuous improvement. Earning it required commitment from every member of the team, and maintaining it demands constant attention to detail.
For patients, this recognition offers meaningful reassurance. It confirms that the clinic's procedures follow clearly defined standards, that risks are identified and managed carefully, and that the organisation regularly reviews its own performance to find opportunities for improvement. Certification is not a trophy to be displayed and forgotten; it is a living framework that shapes daily work, from the way appointments are scheduled to the way equipment is checked and records are kept.
The clinic sees quality as a journey rather than a destination. Internal audits, team meetings and patient feedback all feed into a cycle of learning and refinement. When something can be done better, the team acts on it. This culture of improvement ensures that the standards patients rely on today will continue to rise in the future.
• Certification by the national Health Authority under a demanding model
• Among the first private ambulatory eye care units in the country to be certified
• Clearly defined processes for safety and organisation
• A continuous cycle of review, learning and improvement
Ten Principles That Guide Our Work
Behind every decision at MyClínica stands a set of ten values that the whole team shares. These principles are not decorative words on a wall; they describe how people at the clinic behave, how they treat patients and how they work with one another.
Integrity comes first, meaning honesty in every recommendation and every conversation. Collaboration follows, reflecting the belief that the best outcomes come from professionals who share knowledge and support one another. Innovation encourages the team to seek better ways of working and to embrace proven progress. Safety sits at the core of every clinical act. The doctor-patient relationship is valued as a partnership built on respect and trust.
The remaining principles complete the picture. Personal development ensures that every professional has opportunities to grow and learn. A culture of trust allows people to speak openly, raise concerns and share ideas. Environmental sustainability reflects the clinic's responsibility towards the wider world. Empathy reminds everyone to see each situation through the patient's eyes. Finally, a positive work environment recognises that people who feel valued and supported offer better care.
Together, these ten principles create a consistent experience for patients. Whether they speak with a receptionist, a nurse, a technician or a doctor, they encounter the same values and the same commitment to doing things well.
• Integrity, collaboration and innovation
• Safety and a strong doctor-patient relationship
• Personal development and a culture of trust
• Environmental sustainability, empathy and a positive work environment
A Large Team With a Personal Touch
MyClínica brings together a large team of around eighty professionals, including ophthalmologists with expertise across many subspecialties, anaesthetists, nurses, orthoptists, technicians and administrative staff. This breadth of expertise means that patients with almost any eye concern can find the right specialist within the same clinic, and that complex situations can be discussed by colleagues with complementary knowledge.
Size, however, never replaces personal attention. Despite the number of professionals involved, the clinic works hard to ensure that each patient feels known and cared for. Appointments are organised so that patients understand who is responsible for their care, and communication between team members is designed to be seamless. Information flows easily from consultation to diagnostic tests and on to any procedure or follow-up, so patients rarely need to repeat their story.
The team is committed to continuous learning. Professionals take part in ongoing training, stay up to date with international developments and share knowledge within the clinic. This dedication allows MyClínica to combine the reliability of established practice with the benefits of new evidence, always adapted to the needs of each individual.
Leadership plays an important role in keeping this large team aligned. The clinical direction ensures that protocols are followed, that quality standards are maintained and that every professional understands and embraces the clinic's values.
• Around eighty professionals across many disciplines
• Ophthalmologists covering a wide range of subspecialties
• Seamless communication from first visit to follow-up
• Ongoing training and strong clinical leadership
Safety at the Heart of Every Procedure
Safety is one of the clinic's founding priorities, and it is woven into every aspect of daily practice. MyClínica has placed particular emphasis on ambulatory care, meaning that procedures are organised so patients can return home on the same day whenever possible. Achieving this safely requires careful planning, excellent coordination and clearly defined protocols, all of which the clinic has developed and refined over time.
Before any procedure, patients receive thorough information about what to expect, how to prepare and how recovery will be supported. Dedicated anaesthesia and nursing teams accompany patients throughout, monitoring comfort and wellbeing at every step. After the procedure, patients are given clear written instructions and prompt follow-up appointments, and the team remains available to answer questions during recovery.
The clinic's equipment reflects the latest generation of technology, selected to support precision and safety. Regular maintenance and strict hygiene standards ensure that everything performs as it should. At the same time, the clinic recognises that technology is only one part of safety; attentive professionals, clear communication and a culture where concerns can be raised openly are equally important.
The clinic also offers emergency appointments every day, recognising that eye problems do not always wait for a convenient moment. Patients facing sudden concerns can be seen promptly by qualified professionals.
• Ambulatory care organised to allow same-day return home
• Dedicated anaesthesia and nursing support
• Latest-generation equipment and strict hygiene standards
• Daily emergency appointments for urgent concerns
Committed to People and the Planet
MyClínica believes that good healthcare extends beyond the consultation room. Its commitment to environmental sustainability reflects an awareness that healthcare organisations have a responsibility towards the communities and the world they serve. The clinic seeks to reduce waste, use resources carefully and make responsible choices wherever possible.
Accessibility is another way the clinic cares for people. It offers dedicated parking areas and step-free access ramps, and staff are ready to help anyone who needs assistance. Agreements with many insurance providers make care more accessible to a wide range of patients. International visitors are welcomed and supported as they organise their care in Portugal, with clear information and help at every stage.
The clinic is also part of its local community. It values long-term relationships with patients and their families, many of whom return for years and recommend the clinic to friends and relatives. This trust is treated as a privilege, and the team works to honour it through consistent quality, honest communication and a warm welcome at every visit. Weekday opening hours from morning to early evening make it easier for patients and their companions to attend without disrupting work or family life.
• Responsible use of resources and attention to environmental impact
• Dedicated parking and step-free access for all patients
• Agreements with many insurance providers
• Long-term relationships built on trust and consistency
Ultimately, MyClínica measures its success by the wellbeing and trust of its patients. Every person who leaves the clinic feeling safe, informed and well cared for reflects the purpose that guides this team every day: to protect vision with knowledge, empathy and an unwavering commitment to quality.
